Our Customer Satisfaction Policy

Besler Catering’s Customer Satisfaction Policy creates a comprehensive management framework defining all relationships established with the customer, service quality, communication processes, and the understanding of continuous improvement. Our company continues its growth and development with the principles of customer-oriented service understanding, transparent communication, quality and hygiene assurance, impartial complaint management, continuous improvement, and employee participation.

Besler Catering views customer satisfaction not just as a goal, but as an indispensable value of its corporate culture. It bases all its activities on the principles of quality, trust, and sustainable satisfaction. In this direction, it acts with the following policy principles aimed at ensuring customer satisfaction:

• Customer-Oriented Approach:

  Besler Catering adopts customer satisfaction as its primary goal in all its activities. It accurately analyzes customer needs and expectations and shapes its services accordingly. It acts with an open, transparent, fast, reliable, and high-quality service understanding in every process.

• Accessibility and Communication:

  We establish effective communication channels so that customers can easily convey their requests, suggestions, and complaints. We measure satisfaction levels by staying in constant communication with our customers. We identify areas for development and take appropriate improvement steps.

• Request and Complaint Management:

  Besler Catering evaluates all kinds of feedback from customers in an impartial, fair, and objective manner. It produces solutions by adhering to the principles of confidentiality and full compliance with legal legislation. It includes the obtained results in the continuous improvement process. We see every piece of feedback as an opportunity to increase service quality.

• Continuous Improvement and Innovation:

  We regularly review our processes to increase service quality. We develop innovative and sustainable solutions in line with customer feedback, performance measurements, and internal audit results.

• Employee Participation and Training:

  We act with the awareness that employees are at the foundation of the service that ensures customer satisfaction. In this direction, we regularly train all our employees with awareness and development programs. Each of our employees takes responsibility as an active practitioner of the customer satisfaction policy.

• Cooperation and Trust:

  We aim to establish long-term relationships based on trust with our customers, business partners, and suppliers. We develop lasting collaborations by adhering to the principles of honesty, respect, and mutual understanding in all business processes.